A proud customer experience champion with 20+ years’ experience and operations leadership spanning various industry verticals. Public speaker, workshop facilitator, named a Twitter Top 50 thought leader by industry peers — I love engaging with others! Employee morale and a positive work culture are vital to the best possible customer experience for my teams. My greatest source of personal pride is seeing others find and lean into their superpower so they can be their authentic self. It’s the moment when their career trajectory changes. I am so excited to transform lives through Eleven Fifty Academy!